Terms & Conditions

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Welcome to www.kraftouch.com (the “Site”), operated by KRAFTOUCH Limited (“KRAFTOUCH”, “we”, “us”, or “our”).
By accessing or using this website, purchasing products, or engaging our services, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our Site.

1. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Site.

You must not:

  • Misuse the website or introduce malicious code

  • Attempt unauthorized access to our systems

  • Use the Site for fraudulent or misleading activities

2. Business Customers (B2B)

KRAFTOUCH primarily serves business, wholesale, and institutional customers.
By placing an order, you confirm that you are legally authorized to act on behalf of your business or organization.

3. Products & Services

  • All product descriptions, images, and specifications are provided for general guidance.

  • Packaging, branding, and specifications may change without prior notice.

  • Availability of products is subject to stock levels.

KRAFTOUCH reserves the right to discontinue or modify any product or service at any time.

4. Pricing & Payments

  • All prices are displayed in Ghana Cedis (GHS) unless stated otherwise.

  • Prices are subject to change without notice.

  • Payments must be made in full before orders are processed unless otherwise agreed in writing.

We reserve the right to refuse or cancel orders due to pricing errors, stock issues, or suspected fraud.

5. Orders & Acceptance

  • Orders placed through the Site are subject to acceptance by KRAFTOUCH.

  • Confirmation of an order does not guarantee fulfillment until payment is verified.

  • We reserve the right to limit or cancel quantities purchased per order.

6. Shipping & Delivery

  • Delivery timelines provided are estimates only.

  • KRAFTOUCH is not liable for delays caused by third-party couriers, customs, or force majeure events.

  • Risk of loss or damage passes to the customer upon delivery.

7. Returns & Refunds

All returns and refunds are governed by our Refund & Returns Policy, which forms part of these Terms & Conditions.

Please review the policy before making a purchase.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Text

  • Images

  • Product designs

  • Graphics

is the property of KRAFTOUCH Limited and may not be reproduced, copied, or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

  • KRAFTOUCH shall not be liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the value of the product or service purchased

10. Warranties & Disclaimers

Products are supplied “as is” and “as available”.
We make no warranties, express or implied, beyond those required by law.

Customers are responsible for ensuring products are suitable for their intended use, including compliance with food safety and regulatory standards.

11. Third-Party Links

The Site may contain links to third-party websites.
KRAFTOUCH is not responsible for the content, policies, or practices of those websites.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Ghana.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Ghana.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.
Changes will be effective immediately upon posting on this page.

14. Contact Information

For questions regarding these Terms & Conditions, please contact us:

📧 support@kraftouch.com
📍 KRAFTOUCH Limited
[Insert physical address]
🌐 www.kraftouch.com