Refund & Returns Policy
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Overview
At KRAFTOUCH Limited, customer satisfaction is important to us. Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately we cannot offer a full refund or exchange.
To be eligible for a return, items must be unused, unopened, and in the same condition that you received them, including original packaging and seals (where applicable).
Non-Returnable Items
Due to the nature of our business and strict hygiene, food safety, and packaging standards, the following items are non-returnable:
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Food packaging products once opened or used
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Perishable goods
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Custom or special-order items
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Gift cards
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Downloadable or digital products
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Health, hygiene, and personal care packaging items
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Hazardous or flammable materials
If you are unsure whether an item qualifies for return, please contact us before initiating the process.
Proof of Purchase
To complete a return, a receipt, invoice, or proof of purchase is required.
Please do not send products directly to the manufacturer.
Partial Refunds (If Applicable)
Partial refunds may be granted in the following situations:
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Items showing signs of use
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Items returned without original packaging or accessories
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Items damaged due to reasons not caused by KRAFTOUCH
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Items returned after 30 days of delivery
Refund Process
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method
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Processing time may vary depending on your bank or payment provider
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your card issuer (processing delays may occur)
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Contact your bank
If the issue persists, please reach out to us at support@kraftouch.com.
Sale Items
Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon delivery.
To request an exchange:
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Email us at support@kraftouch.com
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Include photos of the damaged or defective item
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Approved exchanges must be returned to:
KRAFTOUCH Limited
[Insert physical address here]
Gifts
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If an item was marked as a gift and shipped directly to you, you will receive a gift credit once the return is approved.
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If the gift was purchased by someone else and shipped to them first, the refund will be issued to the original purchaser.
Shipping Returns
Customers are responsible for return shipping costs.
Shipping costs are non-refundable.
For high-value returns, we strongly recommend:
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Using a trackable shipping service
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Purchasing shipping insurance
KRAFTOUCH is not responsible for items lost in transit.
Need Help?
For any questions regarding refunds, returns, or exchanges, please contact us at:
